How far in advance should I book?
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While we recommend booking at least 24-48 hours in advance to ensure availability, we understand that plans can change. We accept bookings at short notice whenever our schedule permits, and our team is available 24/7 to accommodate urgent requests.
What is your cancellation policy?
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We offer flexible cancellation terms. Cancellations made more than 24 hours before your scheduled pickup are fully refundable. Cancellations within 24 hours may incur a charge depending on circumstances. We always aim to be fair and understanding.
Do you offer corporate accounts?
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Yes, we offer tailored corporate accounts with monthly invoicing, dedicated account management, and preferential rates for regular clients. Please contact us to discuss your corporate travel requirements.
Are child seats available?
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Absolutely. We provide appropriate child seats and booster seats upon request at no additional charge. Please let us know the age and weight of any children travelling when you make your booking.
What happens if my flight is delayed?
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We monitor all flights in real-time and adjust our pickup times accordingly. For international arrivals, we include 60 minutes of complimentary wait time; for domestic flights, 30 minutes. You'll never be stranded due to a delay.
Can I make multiple stops during my journey?
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Of course. We're happy to accommodate multiple stops during your journey. Simply let us know your requirements when booking, and we'll provide an appropriate quote that reflects your itinerary.